Your Information Protection Is Our Commitment

About the Privacy Policy

357bd is a trusted online entertainment and betting platform in Bangladesh. We believe that the trust of our users is our greatest asset. This privacy policy ("Policy") explains how 357bd collects, stores, uses, and protects your personal information. Please read this policy carefully before using our website or services.

In this policy, "user", "you", or "your" refers to any person who uses the 357bd website and services. "We", "us", or "platform" refers to 357bd.

By using our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact the support team to close your account.

What Information We Collect

357bd collects several types of information. This information falls into three main categories:

1.1 Information You Provide Directly

When you create an account or log in to our platform, the information you provide yourself includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password and security question answers
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• National ID or other government document details for identity verification
• Information provided when contacting the support team

1.2 Automatically Collected Information

When you browse our website or use the app, the following information is collected automatically through technical means:

• IP address and device identifier information
• Browser type, version, and operating system
• Time of site access, session duration, and list of pages visited
• Data collected through cookies and similar tracking technologies
• Transaction history and gameplay-related information

1.3 Information Received from Third Parties

In some cases we may receive information from trusted third parties — for example, information received through fraud prevention or identity verification services. This information is always processed in accordance with applicable laws and regulations.

The Purpose of Using Your Information

357bd uses your personal information only for specific, clear, and lawful purposes. The purposes for which we use information include:

• Account Management: To create, verify, and manage your account. This includes age verification and identity confirmation.
• Service Delivery: To process your deposits, withdrawals, and betting transactions. To securely process transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: To respond to your questions and complaints. To effectively operate our 24/7 live chat and email support service.
• Security: To detect and prevent fraud, money laundering, and other illegal activities.
• Compliance: To meet applicable legal and regulatory obligations.
• Service Improvement: To review user experience and improve our platform and services.
• Communication: To send important account-related notifications and security alerts.

We do not use your information beyond the purposes stated here. Your information is not used for any unrelated marketing without your explicit consent.

Information Sharing and Disclosure

357bd does not sell, rent, or trade your personal information to third parties. However, we may disclose information in the following limited circumstances:

3.1 Service Providers

We may share necessary information with trusted third parties who assist in operating our business. These include payment processing services, identity verification services, and data storage service providers. These third parties process information only as directed by us and in a manner consistent with this policy.

3.2 Legal Obligations

We may disclose necessary information to fulfil legitimate requests from relevant authorities, court orders, or applicable legal obligations. In such cases, 357bd discloses only the information legally required.

3.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred. In such situations we will notify you in advance and ensure that the new party maintains the same standard of privacy protection.

Data Security Measures

To ensure the security of your information, 357bd has adopted industry-standard technical and organizational measures:

• SSL Encryption: All communications on our platform are protected by SSL (Secure Socket Layer) encryption. All data exchanged between your browser and our servers remains encrypted.
• Data Encryption: Stored sensitive information, especially passwords and financial data, is protected with strong encryption algorithms.
• Access Control: Only authorized staff have access to your personal information, and they operate under confidentiality agreements.
• Security Reviews: We regularly review and update our security measures to ensure protection against the latest threats.
• Two-Factor Authentication: A two-factor authentication (Two-Factor Authentication) system to strengthen account security.

Please keep in mind that no data transmission over the internet is completely secure. We strive to ensure the highest level of protection, but we cannot guarantee one hundred percent security. To help keep your account secure, use a strong password and do not share your login details with anyone.

Cookies and Tracking Technologies

357bd uses cookies and similar technologies to make your browsing experience more convenient and to help us analyse platform performance.

5.1 Types of Cookies

• Essential Cookies: These are necessary for the core functionality of our website. Without these cookies you will not be able to log in or complete transactions.
• Functional Cookies: Used to remember your preferences and settings, such as language selection and login status.
• Analytics Cookies: Used to monitor and analyse how our website is used, which helps us improve our services.

5.2 Cookie Control

You can choose to accept or reject cookies through your browser settings. However, rejecting certain cookies may cause some features of our website to not function properly.

Data Retention Period

357bd retains your personal information only for as long as it is necessary or required for legal obligations. Specifically:

• Account information is retained for as long as your account remains active.
• Even after an account is closed, some information may be retained for a defined period to meet legal and regulatory requirements.
• Transaction records are retained for the period required by applicable laws and regulations.
• Once the retention requirement ends, we securely delete or anonymise the information.

Your Rights and Choices

You have several important rights regarding your personal information. 357bd respects these rights and is committed to helping you exercise them:

• Right of Access: You have the right to request details about what information we hold about you.
• Right to Rectification: You have the right to request correction of any errors in your information. You can update much of your information yourself from the account profile section.
• Right to Erasure: In certain circumstances you may request deletion of your personal information. However, some information may need to be retained due to legal obligations.
• Right to Object to Processing: You have the right to object to the processing of your information for specific purposes.
• Right to Portability: In certain circumstances you have the right to receive your information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible.

Protection of Children and Minors

357bd services are for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age is verified at the time of account registration.

If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information. If you suspect that a minor has opened an account on our platform, please contact us immediately.

Policy Changes and Updates

This privacy policy may be updated from time to time as our services and applicable laws change. For any significant changes, we will notify you in the following ways:

• By displaying a prominent notice on the website.
• By sending a message to your registered mobile number or email.
• By updating the effective date of the revised policy at the top of this page.

Continued use of our services after any changes will be considered acceptance of the updated policy. We therefore recommend checking this page regularly.

Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact our dedicated privacy team:

• Live Chat: Contact us directly through the live chat section on our website — available 24/7.
• Email: [email protected] — you can write in Bengali or English.

We aim to respond to all your enquiries as quickly as possible. Your privacy is very important to us and we give your concerns the highest priority.